Utility Events

Changes to be on your radar:

EAM Influence – Vote Now

SAP Utility Community – Customer Service Notifications End of Life – We had a great kick off meeting April 7th with 3 other utilities and the SAP Product Manager for Service Request/Service Order and discussed all the details. We will have other meeting in July to hear updates of what is coming in S/4 2025 FP2 to help support this important change and what will be in the fall release of CX 2.0 also supporting the new Service Request/Service Order changes. End of Support for those utilities on S/4 on premise or IaaS in 2030, Cloud ERP utilities get until 2033.   SAP starting round of beta testing for 2025 FP2 July through August – Let me know if you want to participate.  This will cover:

S/4 HANA Service FPS3 topics

• Dow payment in service order
• Mass change functionality for items in service order
• Notification integration for additional scenarios
• Direct creation of billable maintenance order
• Service Quotation approval workflow (Customer Influence Request)
• Service completion date tracking (Customer Influence Request)
• Service Order Item Account Assignment in SD (Customer Influence Request)
• Enhancements to advance shipment stock monitoring (Customer Influence Request)

S/4HANA Service FPS2 topics in this event series:

• PM Notification integration in Service Order Item
• Late Billing of Billable Maintenance Order
• Quote creation from Service Order
• Change of serial number
• Repair object in Billable Maintenance Order
• Service org and execution status in intercompany dual order
• and possibly also cover some of the AI cases for Service Management

https://community.sap.com/t5/sap-for-utilities-blogs/the-new-new-service-connection-process-for-energy-and-water/ba-p/14036256

SAP Continual Improvement on influence.sap.com for Integrated Tool Chain (Signavio, LeanIX, Cloud ALM, Tricentus, Syniti-Reltio, WalkMe) Login using S# to follow and participate on making the integrated tool chain suite improvements.

2026 – Complete

October 2026

Watch for all our wrap up discussions and articles coming out after the conference.  We plan to  have reprise webinars for great content that was at the conference starting in November.   Be sure to start here.

SAP for Utilities – Pre-Con Tuesday 10/6 – Main Conference 10/7 – 10/9
San Antonio, Texas – SAP for Utilities Conference 2026 – ASUG 

Executive Face to Face meeting in Madrid.

This October marks the 7th annual Water Executive Value Network (EVN) meeting, taking place in Madrid and hosted by Canal de Isabel II. You can review the detailed agenda here: SAP Water EVN 2026.

September 29th webinar for ASUG Members – Conversation with our Utility VP https://www.asug.com/events/asug-executive-conversation-what-utilities-are-actually-doing-with-ai-and-what-comes-next#

Plan Smarter. Operate Better. SAP Integrated Business for Planning, Maintenance, Repair, and Operations for Utilities 

Join Mark LeClair, ASUG CIO in Res­i­dence, and Michael Sul­li­van, Nation­al Vice Pres­i­dent, Renew­able Ener­gy and Util­i­ties, SAP Amer­i­ca, for a fire­side chat explor­ing AI through both an exec­u­tive and indus­try lens. Togeth­er, they’ll look at what util­i­ties are actu­al­ly doing with AI today, where they’re see­ing the great­est oppor­tu­ni­ties, and what lead­ers should be think­ing about as AI con­tin­ues to evolve.

This con­ver­sa­tion will cover:

• Where util­i­ties are see­ing the great­est oppor­tu­ni­ties for AI—from improv­ing oper­a­tional effi­cien­cy and deci­sion-mak­ing to trans­form­ing how employ­ees, cus­tomers, and the broad­er enter­prise inter­act with the business
• What sep­a­rates exper­i­men­ta­tion from mean­ing­ful busi­ness val­ue, and how lead­ers can eval­u­ate which AI use cas­es are worth pursuing
• How data, process­es, and the broad­er tech­nol­o­gy land­scape fac­tor into AI readi­ness, includ­ing the impor­tance of hav­ing the right foun­da­tion in place to scale AI
• What lead­ers are learn­ing as AI moves from pilots and proofs of con­cept toward broad­er adop­tion, includ­ing orga­ni­za­tion­al, work­force, and change man­age­ment considerations
• How AI can sup­port broad­er pri­or­i­ties across the util­i­ty enter­prise, from oper­a­tional resilience and asset per­for­mance to work­force pro­duc­tiv­i­ty and cus­tomer engagement
• How AI fits into larg­er enter­prise trans­for­ma­tion pri­or­i­ties, rather than being treat­ed as a stand­alone tech­nol­o­gy initiative
• What’s next for util­i­ties, includ­ing the ques­tions exec­u­tives should be ask­ing now as AI capa­bil­i­ties con­tin­ue to mature and the indus­try moves toward a more autonomous future

This ASUG Exec­u­tive Exchange and Util­i­ties Com­mu­ni­ty crossover will also pre­view some of the key con­ver­sa­tions con­tin­u­ing at SAP for Util­i­ties, Pre­sent­ed by ASUG, where indus­try peers will explore how AI, data, cloud ERP, and intel­li­gent tech­nolo­gies are shap­ing the future of the util­i­ty enter­prise — and how you can con­tin­ue the dia­logue with peers and indus­try lead­ers in person.

September 23 -From Transformation to Practical Impact: Canal de Isabel II’s Journey webinar.

The city of Madrid’s public sector water utility is implementing SAP for their millions of customers.  Come hear their journey.

If you’d like to revisit the session, the recording is available here:

▶ Watch the webinar: From Transformation to Practical Impact: Canal de Isabel II’s Journey.

This second episode continues our year-round series, bringing industry professionals together to share experiences, tackle common challenges, and accelerate transformation through collaboration.

We’re pleased to welcome MARÍA GONZÁLEZ CANO from Canal de Isabel II, who will share practical lessons from the utility’s ongoing transformation journey, alongside Miquel Carbó, Director – Water and Waste Management at SAP.

Together, they’ll explore the challenges, lessons learned and opportunities that come with turning transformation into practical impact, with customers and communities at the centre.

September 3rd – Watch Now:  Utilities: CX Reloaded – Part 2: Complex Sales Process Explained

Utilities sales require speed, flexibility, and seamless integration across customer-facing and back-office processes. In this session, discover how SAP Sales Cloud and SAP Service Cloud Version 2 help utilities streamline complex sales scenarios in deregulated markets.

See how guided energy sales enables agents to launch sales workflows, create tailored sales orders, and seamlessly integrate with SAP S/4HANA utilities processes. Experience how SAP solutions connect fragmented activities into a single end-to-end process, improving efficiency, responsiveness, and customer experience.

Key Topics:

• Utilities sales in deregulated markets
• Guided energy sales with SAP Sales & Service Cloud
• Integration with SAP S/4HANA utilities
• End-to-end sales process orchestration
• Live demo and business benefits

Speakers: Tijana Mattoo  (SAP), Steen Hansen (SAP)

SAP Utility Community – Mirata Customer Webinar– Hear directly from the other customers using Mirata Software to enhancement their SSAM implementations. Last Meeting June 2026, next meeting before SAP 4 Utilities on December 9th.  Mirata customers only.

Espresso SAP Utilities: Migration from C4C to SAP Service Cloud Version 2, Utilities Add-On – August 11th 

Learn how utilities can successfully migrate from SAP Cloud for Customer (C4C) to SAP Service Cloud Version 2, including the Utilities add-on. This session walks you through the full transition journey – from initial exploration and readiness assessment to go-live and beyond – and introduces the key tools available to accelerate and de-risk your migration.

You will gain insights into how utilities can modernize their customer service landscape, leverage new capabilities in Service Cloud V2, and ensure continuity of industry-specific processes supported by the Utilities add-on.

What You’ll Learn in This Session 

• End-to-End Transition Journey: Key phases, best practices, and Utilities-specific considerations for migrating from SAP C4C (V1) to SAP Service Cloud V2 – including data migration for Contract Account and Premise, objects in combination with SAP S/4HANA
• Migration Tools in Action: How to leverage the Readiness Check Tool (RCT) and Data Transfer Tool (DTT) for a structured, controlled migration of data, configuration, and core service objects
• AI-Powered Acceleration: Introduction to AI-based tooling in development – TransforMate and AssessMate – designed to streamline custom code analysis and migration from V1 PDI to V2-compatible extensions on BTP
• Assessment Services: Overview of SAP’s Pre-Assessment, Lite, and Deep Assessment offerings to help you plan and size your migration project

Speakers: Anindita Kar (SAP), Steen Hansen (SAP)

July 15 – Integrated Tool Chain for Utilities – Register here

 Hear from SAP Product manager Ryan Jones what changes are coming to EAM focusing on SAP Field Service and Asset Management – June 24th at 8:00 am. On Demand here

Toulouse Debrief

SAP Utility Community – Wrap up for both Toulouse Conference and Sapphire – 5/21 8:00 am – Hear from directly from the Utilities that attended and what they presented on and learned.

SAP & ASUG Sapphire – 5/10 – 5/15 – Orlando, Florida
SAP Sapphire | SAP Events 

IUCX – 4/13 – 4/16 – Tampa, Florida IUCX | Conference 2026 

SAP for Energy and Utilities – 4/22 – 4/24 – Toulouse, France – Recap 5/21 webinar see above.
SAP for Energy and Utilities Conference – TAC Insights: Business Events & Networking 

SAP EAM TAC-Insight meeting 3/24 – 3/26 – Houston, Texas
SAP for Asset and Service Management Americas | Home 

SAP EAM TAC-Insight meeting 3/24 – 3/26 – Houston, Texas Wrap-up from EAM Conference in Houston by Jeff Smith who attended:

The 2026 SAP Asset & Service Management Conference brought together professionals from across asset-intensive industries, including utilities, oil & gas, manufacturing, chemicals, mining, and the public sector. As the first dedicated SAP EAM-focused conference held in the United States since prior to COVID, the event provided a valuable opportunity to network, collaborate, and reconnect with peers across the Enterprise Asset Management (EAM) community.

A highlight of the conference was the NASA keynote delivered by Jordan Evans, which provided powerful insights into reliability, risk management, and mission assurance. The keynote emphasized disciplined processes, failure prevention, and the importance of learning from past events—principles that directly align with reliability-centered maintenance (RCM) and modern asset management practices.

A consistent theme throughout the conference was the evolution of Enterprise Asset Management (EAM) within SAP, particularly the integration of predictive analytics, mobility, and cloud-based solutions. Organizations are continuing to move beyond traditional preventive maintenance programs toward more risk-based and reliability-centered approaches.

Utilities are accelerating efforts to modernize asset management programs, with a strong focus on aligning EAM with business objectives, improving data quality, and implementing standardized asset hierarchies. Frameworks such as ISO 55000 and ISO 14224 were frequently highlighted as key enablers for consistent and reliable data to support maintenance and reliability strategies.

Another major takeaway was the growing role of condition-based maintenance (CBM) and predictive maintenance (PdM). Many organizations are leveraging sensors, IoT, and advanced analytics to detect early signs of failure and reduce unplanned downtime. However, it was emphasized that technology alone is not enough—success depends on strong data governance, well-defined processes, and organizational alignment.

There was also significant discussion around SAP S/4HANA and its impact on asset management. Organizations shared lessons learned around data migration, standardization, and the critical importance of cleansing legacy data. Master data quality continues to be one of the most important factors for long-term success.

In closing, the conference reinforced that effective asset management is not just about systems and tools, but about people, processes, and data working together. Organizations that prioritize data quality, adopt standardized frameworks, and align maintenance strategies with business risk are best positioned to achieve sustainable improvements in reliability and cost efficiency.

SAP EA Next Gen – One Day Event in Houston after EAM TAC-Insight meeting 3/26 – Houston, Texas
SAP Next Gen EA – One Day Event
Enterprise Architect Day of Learning

Connect. Share. Learn.

On March 26, 2026, we’re bringing curated insights from our recent Next Generation SAP Enterprise Architect Learning Forum 2026 to Houston.

Our plan is to take Forum content and the conversations beyond the event both for virtual and in-person events.

We’re bringing forward themes and insights from our Forum.

Houston will be a focus for Enterprise Architect Day of Learning for Enterprise Architects who want practical insights and meaningful conversation.

📅 March 26, 2026
📍 Houston @ Intercontinental Houston Hotel

Registration and agenda details will be shared on March 6th.

And this time, we’re co-located with:

The TAC SAP Asset + Service Management Event
📅 March 25–26

Architects and asset leaders all in one place.

Stay tuned.

Let me know if you have any questions.

SAP Utility Community – SSAM/FSM – BC Hydro hosting our call with all SSAM/FSM utilities – January 29, 2026 SAP will update SSAM/FSM CEI efforts – Team will share demo of AI integration. Deep dive conversations with existing customers on what is next for SSAM/FSM – Customer Only – Completed – We had 78 people on the call and discussed roadmaps for both FSM/SSAM with SAP.  In addition, we launched a Mirata discussion group which allow utilities to enhance their SSAM solution.

D/Tech 2/2 – 2/5 – San Diego, California DTECH®: The leading T&D Event

Next Generation SAP Enterprise Architect Learning Forum 2026 – SOLD Out

SAP Utilities Self-Service AI Agent – SAP Espresso Session on February 19.  Watch recorded session.

Next Gen EA Conference– 2/22 – 2/26 Philadelphia, Pennsylvania  – REGISTRATION SOLD OUT, but NOW a Event  LIVE Stream Event – REGISTER NOW. Note we had 10 people from 8 utilities at this event and we will be hosting a debrief in March. Sign up for the EA focus group distribution list and you’ll get an invite to that discussion.

2025 – Complete

SAP Utility Community – Water – March 18th, 2026 at 8:00 am PDT – SAP IBU to host the call. Open to all Water Utilities.  Come share your challenges and successes. See below

SAP for Water and Wastewater Services Companies Update: Advancing from the Smart Water Platform to the SAP Water Resilience Suite

Building on the insights shared in our March 2024 update, this session will illuminate how SAP’s portfolio has been refined and expanded to align with the latest business scenarios and technological demands. Driven by our commitment to achieving operational excellence, we are enhancing data-driven processes and evolving them into more mature frameworks, made possible through the integration of AI and the Business Data Cloud.

The key focus areas of our advancements include:

– “Plan fairly”: Approaching resource management with equity and foresight.
– “Run efficiently”: Delivering streamlined and cost-effective processes.
– “Resilience Proofing”: Ensuring robust systems that can adapt to challenges and disruption

Link to Teams meeting in date above.

SAP Utility Community – Miratasoft Customers Group – March 19th, 2026 at 11:00 am PDT – Email me if you are a Mirata customer and this is not on your calendar. marc@utility.community

ASUG Community Conversations – March 19th, 2026 at 12:00 pm PDT – BC Hydro Journey – ASUG Membership required
Register

Utilities in Focus: Customer Perspectives and Priorities for the Year Ahead
Curious how utilities are thinking about the year ahead — and what’s driving real change across the industry? Join this ASUG Utilities Community Conversation for a customer-led discussion featuring Nada Kovacevic, Director of Enterprise Solutions and Analytics at BC Hydro, along with insights from SAP on key priorities for utilities.
During the session, Nada will share how BC Hydro is turning strategy into action, including decisions made, lessons learned, and how those experiences are shaping what comes next across its SAP landscape. SAP will also provide perspective on focus areas utilities should be paying attention to this year, helping connect customer experience with broader industry direction.
Join this interactive discussion to learn from peers, hear updates from ASUG, and contribute to shaping the programming and focus areas for the ASUG Utilities Community throughout the rest of the year.

SAP Utility Community – March 25, 2026 8:00 am PDT – SAP webinar on SAP Emarsys – Personalized Engagement for Modern Utilities Companies

SAP Next Gen Enterprise Architecture Follow up – March 30th, 2026 8:00 am PDT – We had a great event 2/23/2026-2/27/2026 in a blizzard that was going on in Newtown Square, and everyone showed up with great speakers and content. Watch this video to learn what is an Enterprise Architect. Ten employees from 8 different utilities attended and we will have our debrief for the community on 3/30 at 10:00 am PDT. Read the overview of the event here. Invite will go out to everyone signed up for the Enterprise Architecture topic on https://utility.community. Sign up now and choose the Enterprise Architecture topic group and invite will be sent to you. You must opt in. Content from the Next Gen EA Conference will be made available here on this You Tube channel.

• SAP Utility Community Webinar – Mobility Update  – April 29th
  • SAP Update on SSAM and FSM – Ryan Jones
  • BC Hydro Demo and update on their SSAM/FSM rollout
  • Q&A
• SAP Utility Community Webinar – CX 1.0 Customer Discussion – Hosted by SW Gas  –  May 28th
• SAP Enterprise Architecture – SAP BDC – Series – June/July
• SAP Community Analytics – July 14, 2025
• SAP Utility Community – Canada – June 29, 2025 – 10:00 am PDT
• SAP Utility Community Webinar – SAP IBU – Roadmap – August 5th – 7:00 am PDT
• SAP Utility Community Webinar – DTE with CDP and Emarsys
• SAP For Utilities – September 7-10 in Denver.  1/2 Day Pre-conference sessions on Monday on EA (6 hours),  BTP (6 hours), and Community meet ups for Electric/Gas,  Water, and AI topic discussions.  Conference link
• ASUG Webinar for SAP for Utilities Wrap up 10/21
• SAP Webinar with HCL and Water IBU (Miquel Carbó) on Non-Billed Revue 10/22
• ASUG Webinar for Canadian Utilities – Hydro One Phase 0  10/23
• ASUG Webinar for Sask Power – Go live on S/4 Story 10/28
• SAP Security Team Cloud Security Tools and Options – 12/15