We will be discussing all the exciting things going on in SAP EAM for utilities.

Fresh from Sapphire / the Autonomous Enterprise:
• SAP Field Service and Asset Management (FSA) — the unified FSM successor
• Autonomous Asset Management for utilities — the RWE offshore-wind scenario where AI agents analyze thousands of past incidents, identify likely root cause, and generate pre-filled work orders
• The Asset & Service Assistant plus specialized Joule agents: Field Service Dispatcher, Asset Health, and Asset Performance Alert Processing

S/4HANA Service deep-dive (FPS2 beta — Service with Advanced Execution):
• PM Notification integration in the Service Order Item
• Late Billing of a Billable Maintenance Order
• Quote creation from a Service Order
• Change of serial number
• Repair object in a Billable Maintenance Order
• Service org and execution status in intercompany dual orders

Plus a look at emerging AI use cases for Service Management.