Recordings of every Utility.Community working-group session: utilities sharing what they built, what worked, and what they would do differently. Recordings, slides, and full session notes are available to members of each group.
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Evolving Enterprise Architecture with an Integrated SAP Toolchain: NiSource’s LeanIX Journey
Plan Smarter. Operate Better. SAP Integrated Business Planning for Maintenance, Repair, and Operations for Utilities
CX 2.0 September 21, 2026 Meeting
CX 2.0 July 27, 2026 Meeting
BC Hydro Update on FSA and SSAM – SAP shares FSM new name FSA and extended functionality
Debrief on Toulouse & Sapphire
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Introduction to Customer Experience Metrics
Debrief of February EA Meeting
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Water Utility Innovation
Security for Cloud ERP
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CE roadmap
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DSM comparison to Ienergy
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Hydro Tasmania 2010 to 2024 Journey
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CE Kick off
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Utility Discussion on Gas Constructions
Farys Water and ESRI GIS implementation and Integration
SAC Planning Module
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Service Cloud Case Management
Service Cloud 2.0
CE overview
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SCE CX Journey
CE
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OG&E and Loudoun Water S/4 Journey
South Austraila Power Networks Journey
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FSM at Liberty and Hope Gas
CX overview
Webinar and deck from Kick off in April 2023
Mass Bill Simulation at Sempra
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FSM early adopters
BSoH Community Discussion
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SAP RISE for Utilities
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NTUA S/4 Journey
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AES Journey
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EPCOR – City of Edmonton – CX
FSM team meetings
Duke CX Journey
SW Gas Journey
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SMUD Cx Journey
SAP RISE for Utilities
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SCE S/4 Journey
San Diego Gas & Electric SAP Journey
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Fairfax Water S/4 Finance
Pinellas County S/4
Peoples Gas S/4 Journey
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Fiori at SRP/Lincoln/TECO
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