Help for the Utility.Community mobile app for iPhone and Android.
Get the app
The app is free for iPhone in the US, Canada and Europe. An Android version is in final testing and is coming soon to Google Play.
Download on the App Store Coming soon to Google Play
Signing in
Use the same username or email and password you use on utility.community. Membership is by approval: if you don’t have an account yet, tap Request membership on the sign-in screen. Forgot your password? Tap Forgot password to reset it on the website.
After your first sign-in you can turn on quick sign-in: Face ID on iPhone, or your fingerprint on Android. Your fingerprint must already be set up in your phone’s settings.
Notifications
Turn on More → Notifications → Announcements to get occasional news about webinars and the community. Not seeing them? Check Settings → Notifications → Utility.Community on your iPhone, and if you use a Focus (such as Work or Sleep), make sure Utility.Community is on that Focus’s list of allowed apps. A Focus silently holds back notifications from apps that aren’t on its list.
On Android, allow notifications when the app asks the first time. If you missed that prompt, open Settings → Apps → Utility.Community → Notifications and turn them on. Also check that Do Not Disturb, or a Mode such as Sleep, isn’t holding them back.
Reporting a problem or content
In the app, open More → Report a problem, or tap Report under any discussion or comment. Reports go straight to the site administrators.
Deleting your account
Open More → Delete my account. We email you a confirmation link; once you confirm, your account and personal data are deleted as described in our privacy policy.
Contact
Email privacy@utility.community. We reply within two business days.