Team,
Lots to discuss here with go lives happening this year for both Electric and Gas utilities.
Utilities that have joined us so far are Salt River Project, San Diego Gas & Electric, SMUD, NiSource, Avista, Southwest Gas Corporation, PSEG, Aquarion Water Company, SoCal Gas, Snohomish County PUD, Nebraska Public Power District, & BC Hydro.
We also have our next CX2 group meeting CX2 User group meeting at the end of August. – Invite for CX2 customers on request should go to Shaina Johnson sljohnson@snopud.com
We want to share the webinar below, as it includes information and discussion points that may be valuable to our team.
New September 3rd – Register Now: Utilities: CX Reloaded – Part 2: Complex Sales Process Explained
Utilities sales require speed, flexibility, and seamless integration across customer-facing and back-office processes. In this session, discover how SAP Sales Cloud and SAP Service Cloud Version 2 help utilities streamline complex sales scenarios in deregulated markets.
See how guided energy sales enables agents to launch sales workflows, create tailored sales orders, and seamlessly integrate with SAP S/4HANA utilities processes. Experience how SAP solutions connect fragmented activities into a single end-to-end process, improving efficiency, responsiveness, and customer experience.
Key Topics:
- Utilities sales in deregulated markets
- Guided energy sales with SAP Sales & Service Cloud
- Integration with SAP S/4HANA utilities
- End-to-end sales process orchestration
- Live demo and business benefits
Speakers: Tijana Mattoo (SAP), Steen Hansen (SAP)
See what’s going on with CX1.