Team,
Welcome to our newest utilities going live on CX1. They will be sharing at our next meeting their recent experience.
We also have our next CX1 group meeting coming up. E-mail larretta.matthews@swgas.com for invite if are not on the DL.
There are two SAP sessions coming up, the second one in August being the most important. Migration from CX1 to CX2.
Espresso SAP Utilities: Utilities CX Reloaded: The New Sales Process Explained – July 7, 2026 Register Here
Join this session to learn how utilities can modernize and streamline sales processes in deregulated markets. Discover how to initiate sales workflows directly from the agent desktop in SAP Sales and Service Cloud, create tailored utility sales orders with relevant product proposals, and seamlessly integrate with SAP S/4HANA utilities processes.
See how guided energy sales connects fragmented steps into a single end-to-end workflow, improving efficiency, response times, and overall sales performance.
Key topics include SAP Sales Cloud and Service Cloud Version 2 utilities add-on, real-world utility sales use cases, and a live demo of the streamlined process in action.
Ideal for utilities professionals in sales, account management, customer service, CX/CRM, and IT or SAP architecture roles focused on improving and simplifying sales processes.
Speakers: Steen Hansen (SAP)
Espresso SAP Utilities: Migration from C4C to SAP Service Cloud Version 2, Utilities Add-On – August 11th – Register Here
Learn how utilities can successfully migrate from SAP Cloud for Customer (C4C) to SAP Service Cloud Version 2, including the Utilities add-on. This session walks you through the full transition journey – from initial exploration and readiness assessment to go-live and beyond – and introduces the key tools available to accelerate and de-risk your migration.
You will gain insights into how utilities can modernize their customer service landscape, leverage new capabilities in Service Cloud V2, and ensure continuity of industry-specific processes supported by the Utilities add-on.
What You’ll Learn in This Session
- End-to-End Transition Journey: Key phases, best practices, and Utilities-specific considerations for migrating from SAP C4C (V1) to SAP Service Cloud V2 – including data migration for Contract Account and Premise, objects in combination with SAP S/4HANA
- Migration Tools in Action: How to leverage the Readiness Check Tool (RCT) and Data Transfer Tool (DTT) for a structured, controlled migration of data, configuration, and core service objects
- AI-Powered Acceleration: Introduction to AI-based tooling in development – TransforMate and AssessMate – designed to streamline custom code analysis and migration from V1 PDI to V2-compatible extensions on BTP
- Assessment Services: Overview of SAP’s Pre-Assessment, Lite, and Deep Assessment offerings to help you plan and size your migration project
Speakers: Anindita Kar (SAP), Steen Hansen (SAP)
See what is going on with CX2