This community is for every utility using SAP Signavio — not only during an S/4HANA or SAP for Utilities project, but for the business process documentation, governance and continuous improvement that has to keep going through every phase of your SAP Utility roadmap.
Too often, process models are built for a project and then left behind at go-live. Our aim is the opposite: to help each other keep a living, trusted process baseline — one that supports design, testing, training, audits, upgrades and the next wave of change, including AI and agentic automation.
Why process matters on the SAP Utility journey
SAP describes Signavio as a way to “understand, improve, and transform your business processes, and drive operational change – fast and at scale.” For utilities, that means a shared picture of how work really flows across meter-to-cash, customer service, asset and work management, finance and supply chain — and a way to measure it against how it was designed.
The SAP Signavio Process Transformation Suite
- Process Modeler — design and document BPMN process models and your utility process hierarchy.
- Process Intelligence — process mining on your SAP data to see how processes actually run.
- Journey Modeler — map the customer and employee journey alongside the process behind it.
- Process Governance — review and approval workflows that keep process content current and compliant.
- Process Collaboration Hub — publish processes so the whole organization can find and use them.
- Process Transformation Manager — plan and track transformation value and change.
Signavio also works alongside SAP LeanIX to connect process to enterprise architecture — see our Enterprise Architecture group for the architecture side of that conversation.
What we will work on together
- Project use — Fit-to-Standard, SAP reference content and value accelerators, blueprinting, and handing process content from the system integrator to the business.
- Ongoing process documentation — process hierarchies, ownership, naming standards and keeping models current after go-live.
- Governance and compliance — approval workflows, audit and regulatory support, controls and SOX documentation.
- Process mining and continuous improvement — utility KPIs, conformance checking and finding where work gets stuck.
- Lifecycle support — upgrades, RISE with SAP, testing, training and change management.
- AI readiness — using process context as the foundation for SAP Business AI and agents.
How to participate
Use Documents to share process models, templates and lessons learned; Webinars for recordings of member sessions; and Discussions to ask questions and compare approaches with your peers. New here? Request Access to join the group.