{"id":11,"date":"2026-06-08T13:38:49","date_gmt":"2026-06-08T20:38:49","guid":{"rendered":"https:\/\/utility.community\/cx2\/?page_id=11"},"modified":"2026-09-25T09:23:59","modified_gmt":"2026-09-25T16:23:59","slug":"home","status":"publish","type":"page","link":"https:\/\/utility.community\/cx2\/","title":{"rendered":"Welcome to Customer Experience V2"},"content":{"rendered":"

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Team,<\/p>\n

Lots to discuss here with go lives happening this year for both Electric and Gas utilities.<\/p>\n

Utilities that have joined us so far are Salt River Project, San Diego Gas & Electric, SMUD, NiSource, Avista, Southwest Gas Corporation, PSEG, Aquarion Water Company, SoCal Gas, Snohomish County PUD, Nebraska Public Power District, & BC Hydro.<\/p>\n

To join our next CX2 User group meeting –<\/strong>\u00a0request should go to Shaina Johnson sljohnson@snopud.com<\/a><\/p>\n

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We want to share the webinar below, as it includes information and discussion points that may be valuable to our team.<\/h4>\n

New September 3rd – Register Now<\/a>: \u00a0Utilities:<\/b>\u00a0CX Reloaded \u2013 Part 2: Complex Sales Process Explained<\/h4>\n

Utilities sales require speed, flexibility, and seamless integration across customer-facing and back-office processes. In this session, discover how SAP Sales Cloud and SAP Service Cloud Version 2 help utilities streamline complex sales scenarios in deregulated markets.<\/p>\n

See how guided energy sales enables agents to launch sales workflows, create tailored sales orders, and seamlessly integrate with SAP S\/4HANA utilities processes. Experience how SAP solutions connect fragmented activities into a single end-to-end process, improving efficiency, responsiveness, and customer experience.<\/p>\n

Key Topics:<\/b><\/p>\n