{"id":11,"date":"2026-06-08T13:38:49","date_gmt":"2026-06-08T20:38:49","guid":{"rendered":"https:\/\/utility.community\/cx2\/?page_id=11"},"modified":"2026-08-06T16:31:58","modified_gmt":"2026-08-06T16:31:58","slug":"home","status":"publish","type":"page","link":"https:\/\/utility.community\/cx2\/","title":{"rendered":"Welcome to Customer Experience V2"},"content":{"rendered":"<h2><\/h2>\n<p>Team,<\/p>\n<p>Lots to discuss here with go lives happening this year for both Electric and Gas utilities.<\/p>\n<p>Utilities that have joined us so far are Salt River Project, San Diego Gas &amp; Electric, SMUD, NiSource, Avista, Southwest Gas Corporation, PSEG, Aquarion Water Company, SoCal Gas, Snohomish County PUD, Nebraska Public Power District, &amp; BC Hydro.<\/p>\n<p>We also have our next CX2 group meeting <strong>CX2 User group meeting at the end of August. \u2013 <\/strong>Invite for CX2 customers on request should go to Shaina Johnson <a href=\"mailto:SLJOHNSON@SNOPUD.COM\">sljohnson@snopud.com<\/a><\/p>\n<div class=\"container responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--0\">\n<div id=\"container-e4271b0646\" class=\"cmp-container\">\n<div class=\"cmp-container_layout\">\n<div class=\"aem-Grid aem-Grid--8 aem-Grid--default--8 \">\n<div class=\"text aem-GridColumn aem-GridColumn--default--8\">\n<div id=\"text-e5c82f451d\" class=\"cmp-text\">\n<h4>We want to share the webinar below, as it includes information and discussion points that may be valuable to our team.<\/h4>\n<h4><b>Espresso SAP Utilities:<\/b>\u00a0Migration from C4C to SAP Service Cloud Version 2, Utilities Add-On \u2013 August 11th \u2013\u00a0<a href=\"https:\/\/event.on24.com\/wcc\/r\/5388898\/1C2C2838A7CB175A7104712DD9602560\" target=\"_blank\" rel=\"noopener\">Register Here<\/a><\/h4>\n<p>Learn how utilities can successfully migrate from SAP Cloud for Customer (C4C) to SAP Service Cloud Version 2, including the Utilities add-on. This session walks you through the full transition journey \u2013 from initial exploration and readiness assessment to go-live and beyond \u2013 and introduces the key tools available to accelerate and de-risk your migration.<\/p>\n<p>You will gain insights into how utilities can modernize their customer service landscape, leverage new capabilities in Service Cloud V2, and ensure continuity of industry-specific processes supported by the Utilities add-on.<\/p>\n<p>What You\u2019ll Learn in This Session<\/p>\n<ul>\n<li>End-to-End Transition Journey: Key phases, best practices, and Utilities-specific considerations for migrating from SAP C4C (V1) to SAP Service Cloud V2 \u2013 including data migration for Contract Account and Premise, objects in combination with SAP S\/4HANA<\/li>\n<li>Migration Tools in Action: How to leverage the Readiness Check Tool (RCT) and Data Transfer Tool (DTT) for a structured, controlled migration of data, configuration, and core service objects<\/li>\n<li>AI-Powered Acceleration: Introduction to AI-based tooling in development \u2013 TransforMate and AssessMate \u2013 designed to streamline custom code analysis and migration from V1 PDI to V2-compatible extensions on BTP<\/li>\n<li>Assessment Services: Overview of SAP\u2019s Pre-Assessment, Lite, and Deep Assessment offerings to help you plan and size your migration project<\/li>\n<\/ul>\n<p>Speakers: Anindita Kar (SAP), Steen Hansen (SAP)<\/p>\n<\/div>\n<p>See what&#8217;s going on with <a href=\"https:\/\/utility.community\/cx1\/\">CX1.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Team, Lots to discuss here with go lives happening this year for both Electric and Gas utilities. Utilities that have joined us [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/utility.community\/cx2\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/utility.community\/cx2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utility.community\/cx2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utility.community\/cx2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/utility.community\/cx2\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":11,"href":"https:\/\/utility.community\/cx2\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":41,"href":"https:\/\/utility.community\/cx2\/wp-json\/wp\/v2\/pages\/11\/revisions\/41"}],"wp:attachment":[{"href":"https:\/\/utility.community\/cx2\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}