{"id":30,"date":"2026-06-08T20:38:19","date_gmt":"2026-06-08T20:38:19","guid":{"rendered":"https:\/\/utility.community\/cx1\/home\/"},"modified":"2026-06-19T18:44:43","modified_gmt":"2026-06-19T18:44:43","slug":"home","status":"publish","type":"page","link":"https:\/\/utility.community\/cx1\/","title":{"rendered":"Welcome to Customer Experience V1"},"content":{"rendered":"

Team,<\/p>\n

Welcome to our newest utilities going live on CX1.\u00a0 They will be sharing at our next meeting their recent experience.<\/p>\n

We also have our next CX1 group meeting coming up.\u00a0 E-mail larretta.matthews@swgas.com<\/a> for invite if are not on the DL.<\/p>\n

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There are two SAP sessions coming up, the second one in August being the most important.\u00a0 Migration from CX1 to CX2.<\/strong><\/h4>\n

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Espresso SAP Utilities:<\/b>\u00a0Utilities CX Reloaded: The New Sales Process Explained \u2013 July 7, 2026\u00a0\u00a0Register Here<\/a><\/h4>\n
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Join this session to learn how utilities can modernize and streamline sales processes in deregulated markets. Discover how to initiate sales workflows directly from the agent desktop in SAP Sales and Service Cloud, create tailored utility sales orders with relevant product proposals, and seamlessly integrate with SAP S\/4HANA utilities processes.<\/p>\n

See how guided energy sales connects fragmented steps into a single end-to-end workflow, improving efficiency, response times, and overall sales performance.<\/p>\n

Key topics include SAP Sales Cloud and Service Cloud Version 2 utilities add-on, real-world utility sales use cases, and a live demo of the streamlined process in action.<\/p>\n

Ideal for utilities professionals in sales, account management, customer service, CX\/CRM, and IT or SAP architecture roles focused on improving and simplifying sales processes.<\/p>\n

Speakers: Steen Hansen (SAP)<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

Espresso SAP Utilities:<\/b>\u00a0Migration from C4C to SAP Service Cloud Version 2, Utilities Add-On \u2013 August 11th \u2013\u00a0Register Here<\/a><\/h4>\n

Learn how utilities can successfully migrate from SAP Cloud for Customer (C4C) to SAP Service Cloud Version 2, including the Utilities add-on. This session walks you through the full transition journey \u2013 from initial exploration and readiness assessment to go-live and beyond \u2013 and introduces the key tools available to accelerate and de-risk your migration.<\/p>\n

You will gain insights into how utilities can modernize their customer service landscape, leverage new capabilities in Service Cloud V2, and ensure continuity of industry-specific processes supported by the Utilities add-on.<\/p>\n

What You\u2019ll Learn in This Session<\/p>\n